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IT Helpdesk Support in United Kingdom with E-Tech Recruitment Ltd


We are looking for IT Helpdesk support staff for an expanding company, based in Cirencester.

The role is working day hours either 08:00 – 16:30 or 10:00 – 18:30.

There may also be a requirement to cover the odd night shift from time to time to cover sickness

Service Desk Functions

Issue tickets and manage all calls providing regular updates through to ticket closure

Despatch engineers and parts as required

Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met

Provide monthly reporting per customer

Contract Management

Raise PO’s to purchase any external resources required for new contracts

Set up new contracts in Conex(FSM) and SAP

Issue welcome letters/contracts and update live maintenance deal log and master contract list.

Manage invoicing schedule and follow up on renewals.

Parts Management

Checking stock for new contracts and replenishment/reviewing usage

Update systems and spreadsheets as required

Quoting

Support the bids team helping with quotes

Maintaining and updating master price sheet using quote data

Develop sales from our partner network.

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