IT Helpdesk Support in United Kingdom with E-Tech Recruitment Ltd
We are looking for IT Helpdesk support staff for an expanding company, based in Cirencester.
The role is working day hours either 08:00 – 16:30 or 10:00 – 18:30.
There may also be a requirement to cover the odd night shift from time to time to cover sickness
Service Desk Functions
Issue tickets and manage all calls providing regular updates through to ticket closure
Despatch engineers and parts as required
Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met
Provide monthly reporting per customer
Raise PO’s to purchase any external resources required for new contracts
Set up new contracts in Conex(FSM) and SAP
Issue welcome letters/contracts and update live maintenance deal log and master contract list.
Manage invoicing schedule and follow up on renewals.
Checking stock for new contracts and replenishment/reviewing usage
Update systems and spreadsheets as required
Support the bids team helping with quotes
Maintaining and updating master price sheet using quote data
Develop sales from our partner network.