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Customer Service Officer in United Kingdom with Adecco


Our client a Rehabilitation Centre for Ex Offenders is currently recruiting for a Customer Service Officer who holds a current DBS which is in date, start ASAP, duration 2-3 months, pay £12ph-£13ph, full time post.

However due to rota implemented to keep staff numbers as low as possible and with footfall significantly reduced, the likelihood is that you will be required only 3 days per week, working hours 8:45am to 5pm Monday to Friday, location Croydon.

**Please note it is essential for this role you have a clear DBS that is dated in the last year**

Main purpose of the role is to work as an integral part of the community team to provide a high quality customer service and ensure smooth running of front of house.

Main responsibilities;

  • Deal with all visitors in accordance with the clients Customer Service Standards.
  • Maintain a record of attendance for visitors.
  • Obtain basic information from all casual callers and deal with basic queries as appropriate.
  • Report any aggressive / abusive behaviour to the appropriate Manager, taking appropriate action to reduce the risk of escalation.
  • Monitor CCTV for group work and interview rooms.
  • Provide training and instruction on the use of the switchboard and other duties associated to this post, as required.
  • Respond to panic alarm system and summon assistance in accordance with procedures.
  • Operate and maintain room bookings system.
  • Monitor and maintain the reception area to a good standard.
  • Receive and disseminate information in an appropriate manner, e.g. telephone and email.
  • Update Service User records when required.
  • Maintain own Outlook diary and collate Outlook diaries for the team.
  • Access electronic mail regularly and respond accordingly.
  • Process incoming and outgoing post.
  • Maintain processes and where necessary make proposals for improvement.
  • Update and maintain information on relevant approved databases, spreadsheets and paper systems.
  • Issue petty cash /vouchers/warrants for travel costs, maintaining appropriate records in line with local office financial procedures.
  • Relay information obtained or observed from interaction with the Service User or External Agency to Offender Manager / Duty Manager.

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